Part-Time Hybrid Customer Service Representative (CSR) - Commercial Insurance

Part Time
1 month ago

Job description

We are seeking dedicated and enthusiastic Part-Time Customer Service Representatives (CSRs) for our Commercial Insurance division. These hybrid roles offer the flexibility of working both remotely and in-office, providing you with a dynamic and supportive environment. As a CSR, you will play a crucial role in ensuring exceptional customer service and satisfaction, while also having the opportunity to grow into an Insurance Producer.

**Key Responsibilities:**

- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

- Assist clients with policy information, claims processing, and billing questions.

- Provide detailed information about commercial insurance products and services.

- Support the insurance producers by managing and maintaining customer accounts and records.

- Assist in preparing and processing insurance documents and applications.

- Resolve customer complaints and issues efficiently, ensuring a positive customer experience.

- Participate in training and development programs to enhance your knowledge of the insurance industry.

- Contribute to team goals and objectives, providing feedback and suggestions for improvement.


- High school diploma or equivalent; Associate's or Bachelor’s degree in Business, Finance, or related field preferred.

- Minimum of 1 year of experience in customer service within the commercial insurance industry is required.

- Proficiency in AMS (Agency Management System) software preferred.

- Bilingual in Spanish and English highly desirable.

- Excellent communication skills, both verbal and written.

- Strong organizational skills and attention to detail.

- Ability to work independently and as part of a team.

- Proficiency in Microsoft Office Suite and CRM software.

- A desire to learn and grow within the commercial insurance industry.

- Ability to handle confidential information with integrity and professionalism.


- Competitive hourly wage of $20-22 per hour.

- Highly competitive bonus incentive.

- Flexible work schedule with hybrid remote and in-office opportunities.

- Professional development and growth opportunities.

- Supportive and collaborative team environment.

How to Apply:

Interested candidates should submit their resume detailing their relevant experience and interest in the position. Please specify if you are applying for the 20-hour or 32-hour per week position.

Join our team and embark on a rewarding career path in the commercial insurance industry, with opportunities for professional growth and advancement. We look forward to welcoming you aboard!

Job Type: Part-time

Pay: $20.00 - $22.00 per hour

Expected hours: 20 – 32 per week


  • Flexible schedule

Experience level:

  • 1 year
  • 2 years


  • 4 hour shift
  • 8 hour shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Hybrid work
  • Office

Ability to Commute:

  • Bonita, CA 91902 (Required)

Work Location: Hybrid remote in Bonita, CA 91902